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If you port a number you already have into eFax, you will be able to port that number out when you cancel the service. The other issue relates to number porting. The practice of requiring people to cancel online services via phone rather than online is actually becoming more common practice.On the Better Business Bureau website, eFax’s rating recently moved up from a C to a B- but is not accredited. There are numerous complaints online from people who thought they cancelled their account, but continued being billed. Furthermore, they state that your account is not officially cancelled until you have received written confirmation from Customer Service. You have to either cancel through a special live chat link or after-hours via phone. You cannot cancel your eFax service through their website. Over the years, many consumers have complained about difficulty cancelling service. Two things that are worrisome about eFax’s service are related to terminating the service. Without access to eFax Messenger Mac users will not be able to customize their cover page or preview a fax. Although all the basic faxing capabilities are available through eFax’s online interface, advanced options are only available through eFax Messenger, which is not Mac compatible.
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On the other hand, eFax offers the most feature-rich services available. eFax Plus (as well as eFax Pro) offer more features than any of the 36 other plans reviewed by FaxCompare.įor Mac users, eFax capabilities are considerably reduced. customers, eFax is the equivalent of a luxury brand.įrom our experience, price and number of included pages per month are two of the biggest factors that people consider when choosing which fax company to use. They do offer some unique features as well as the largest database of local fax numbers in the world, but for most U.S. Like well established brands in other industries, eFax charges a premium. Even with the discounted setup fee, as you can see in the grid, eFax Plus is substantially more expensive and offers far fewer pages than MetroFax’s “Essential,” Nextiva’s “Single User,” or RingCentral’s “Fax 750” plans. They typically charge a $10 setup fee, but people using our link have this charged waived. The service costs $16.95 per month or $169.56 per year ($14.13 per month equivalent) and includes 150 inbound and 150 outbound fax pages per month. * eFax is owned by j2 Global Communications along with Fax.com, Send2Fax, jConnect, RapidFAX, SmartFax, TrustFax, MetroFax, Sfax, MyFax, FaxBox, and UnityFax (now integrated into Fax.com).ĮFax Plus: eFax Plus is eFax’s least expensive paid service level.
They also offer (800), (866), (877), and (888) toll-free numbers for no extra fee.
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You have free, unlimited online fax storage, which greatly exceeds the Market Standard of 30 days of free fax storage.ĮFax offers local numbers in 48 states and Washington D.C. You can only fax one person/email address at a time, but you can send and receive faxes on five email addresses with eFax. You can send up to five documents through eFax, as long as you keep the total file size under 5 MB, but eFax does not offer a preview of a fax before you send.
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eFax has a free trial period of 14 days.įaxing with eFax is very easy, as you only need to fill in one field and click once to send. The Market Standard is 300 combined pages. Unfortunately, unlike other services, eFax does not combine the pages in its plan and allots 150 incoming and 150 outgoing pages per month. For users needing these features, eFax is worth the higher price tag.ĮFax’s monthly fee is $16.95 with no startup or hidden fees.
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Also, eFax added a large file sharing option that allows users to upload large files (up to 3GB) and send the link to up to 20 email addresses, where recipients can download the files.
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However, eFax does offer the most features of any online fax service including e-signing, iOS and Android mobile apps, a HIPPA compliance option, international faxing capability and 24/7 phone support. Compared to our Market Standard of $10 per month for 300 free combined pages, eFax Plus is a bit more expensive at $16.95 per month for 150 incoming and 150 outgoing pages. EFax has the most subscribers of any online fax service, but its pricing is on the high end.
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